🌍 About Souq Libya
Souq Libya (سوق ليبيا) is Libya's first homegrown online marketplace. We connect Libyan shoppers with local vendors across all major cities — Tripoli, Benghazi, Misrata, Sabha, Zliten and beyond — with cash on delivery, bilingual Arabic/English service, and a network of independent couriers who know the ground.
Our mission
To make it as easy to buy and sell across Libya as it is anywhere else in the world. We started because no one was building for our country first — international platforms barely ship here, and local sellers had no place to reach customers nationally.
How we're different
- Cash on delivery everywhere. No card required. Pay the courier when your order arrives.
- Built bilingual. Every product, vendor, and order works in Arabic and English from day one.
- Local-first. Libyan brands get featured on the homepage. Vendors keep more of every sale.
- Real couriers. Independent agents in each city, not a faceless logistics partner.
💼 Careers at Souq Libya
We're a small, ambitious team building something Libya hasn't had before. If you want to work on hard problems with real impact, we'd like to hear from you.
- Senior Backend Engineer — Tripoli (full-time, on-site or hybrid)
- City Operations Manager — Benghazi (full-time)
- Vendor Success Specialist — Misrata or Tripoli (full-time)
- Courier Operations Lead — Tripoli (full-time)
Send a CV and a short note about why you're interested to careers@souqlibya.ly. We read every application.
📰 Press & media
For press inquiries, executive interviews, or company assets (logos, screenshots, quotes), please contact:
Recent coverage
We're a young company — coverage will appear here as we hit milestones. Want to be first to write about us? Reach out above.
📞 Contact us
support@souqlibya.ly
+218 21 444 7777 (Sat–Thu, 9am–9pm)
First response within 14 minutes on average.
partners@souqlibya.ly
Head office
Andalus district, Tripoli, Libya
Open Saturday to Thursday, 9am to 6pm.
↩️ Returns & refunds
If something arrives damaged, wrong, or just isn't what you expected, we'll make it right.
How it works
- 14-day returns. You have 14 days from delivery to request a return on most items.
- Free pickup. The same courier network that delivered your order picks up the return.
- Full refund or replacement. Your choice — cash refund, store credit, or replacement product.
- No-fault returns. Damaged or wrong items are always free to return, even after 14 days.
Items you can't return
- Perishable food and groceries
- Personal care products that have been opened (cosmetics, perfume)
- Custom or personalised items
- Digital goods and gift cards
To start a return, open the order in your account dashboard and choose "Return this item", or call customer support. We'll send a courier within 24 hours.
🚚 Shipping & delivery
We deliver across all major Libyan cities. Standard delivery is fast, free over 500 LYD, and always cash-on-delivery friendly.
| City | Standard | Express | Standard fee |
|---|---|---|---|
| 🏙️ Tripoli | Same / next day | 4 hours | 25 LYD |
| 🌊 Benghazi | 1–2 days | Next day | 25 LYD |
| 🏛️ Misrata | 1–2 days | Next day | 25 LYD |
| 🌴 Zliten | 1–2 days | Next day | 25 LYD |
| 🏜️ Sabha | 2–4 days | 2 days | 35 LYD |
| 📍 Other cities | 3–7 days | — | 35 LYD |
Free shipping
Standard delivery is free on every order over 500 LYD across all cities.
Express delivery
Available in Tripoli (4-hour) and major cities (next-day). 75 LYD flat fee. Order before 12pm to qualify for same-day in Tripoli.
❓ Frequently asked questions
No. Cash on delivery is the default — pay the courier when your order arrives. Sadad bank transfer, MobiCash, and card payments are launching in the next phase.
Same or next day in Tripoli, 1–2 days in major cities, 2–4 days in regional cities. See the Shipping section for details.
The courier will call you before arrival. If you're not available, we'll attempt redelivery up to two more times at no extra cost. After that, the order returns to the warehouse.
Yes — you can cancel any pending order from your account dashboard. Once a vendor has packed and shipped the order, it can only be cancelled by contacting support.
Every vendor goes through KYC verification before listing on Souq Libya. Counterfeit listings are removed and the vendor suspended on first offence.
See the Sell on Souq Libya section below — we'll walk you through the application.
Yes. Sessions use HttpOnly Secure cookies. Passwords are hashed with PBKDF2. Admin accounts have optional 2FA via authenticator app. We never sell your data to third parties.
🏪 Sell on Souq Libya
If you make, import, or distribute products in Libya, we want you on the platform. Souq Libya gives you access to customers in every major city, with marketing, payment processing, and delivery handled for you.
Why sell with us
- National reach. One listing, every city. We deliver wherever there's a courier network.
- You keep 92%. Flat 8% platform fee on each completed sale. No listing fees, no monthly subscription.
- Cash on delivery handled. The courier collects, we settle to your account weekly.
- Bilingual storefront. List once in Arabic and English — we expand your customer base.
- Real-time dashboard. Orders, stock, sales, payouts in one place.
What you'll need
- Libyan commercial registration (CR number)
- National ID of the business owner
- Bank account for weekly payouts (or accept payouts in person at our Tripoli office)
- At least one product to list — start with one, add more as you grow
Email vendors@souqlibya.ly with your business name, city, and a short description of what you sell. We'll respond within 2 business days with the next steps. If your application is approved, you'll be set up in our admin panel and given access to the Vendor dashboard.
🛵 Deliver with Souq
Souq Libya works with independent couriers in every city. Set your own hours, accept the jobs you want, and earn per delivery plus tips.
What you earn
- Standard delivery: 8–12 LYD per drop, depending on city and distance
- Express delivery: 18–25 LYD per drop
- Cash-on-delivery bonus: 1 LYD per successful COD pickup
- Customer tips: 100% yours
- Weekly payouts straight to your account
What you'll need
- National ID
- Driving licence (motorcycle or car)
- Vehicle registration
- A working smartphone with internet
- Knowledge of your operating city
Email couriers@souqlibya.ly with your name, city, and what vehicle you have. We'll set up an in-person KYC check at our Tripoli or Benghazi office, then activate your Courier dashboard.
🔗 Affiliate program
Refer customers to Souq Libya and earn a commission on their first orders. Perfect for content creators, bloggers, and anyone with a following in Libya.
How it works
- Sign up as an affiliate (one-time application, no fee)
- Get a unique referral link or coupon code
- Earn 5% commission on the first 90 days of orders from each customer you refer
- Bonus: 25 LYD when a referred customer places their first order over 200 LYD
- Monthly payouts via bank transfer or in person
Affiliate signups open in the next phase. Email partners@souqlibya.ly with your platform (Instagram, blog, YouTube, Telegram channel, etc.) and audience size, and we'll add you to the early-access list.
📜 Terms of service
Last updated: April 2026
By using Souq Libya you agree to these terms. We've tried to keep them short and plain.
Your account
- You're responsible for the accuracy of your name, phone, and address.
- Keep your password private. Use 2FA where available.
- One account per person. Don't share or resell access.
Orders & payments
- Order prices are recomputed by our server at checkout from current product prices — we never trust the cart's price.
- You agree to accept and pay for confirmed orders. Refusing a delivered cash-on-delivery order without cause may result in account suspension after repeat incidents.
- Vendors set their own product prices. Souq Libya charges an 8% platform fee on completed sales.
Prohibited content
- Counterfeit products, stolen goods, regulated weapons, controlled substances.
- Illegal services, content that endangers minors, hate speech.
- Anything prohibited by Libyan law.
Liability
Souq Libya is provided as-is. We're liable for problems we caused (lost orders, billing errors). For product quality, the vendor is the seller of record. We mediate every dispute fairly.
A formal legal version of these terms is available on request — email legal@souqlibya.ly.
🔒 Privacy policy
Last updated: April 2026
What we collect
- Account data: name, email, phone, city, password (hashed).
- Order data: what you bought, when, delivery address, payment method.
- Session data: IP address and user-agent on login (used for security audit).
What we don't collect
- We don't track you across other websites.
- We don't store full payment-card numbers.
- We don't sell your data to third parties.
How we use your data
- To fulfil your orders and contact you about them.
- To improve the marketplace (anonymised analytics only).
- For fraud prevention and account security.
Your rights
- Access: request a copy of everything we hold about you.
- Correction: update any inaccurate data via your dashboard or by emailing us.
- Deletion: request that we delete your account and all associated data.
Email privacy@souqlibya.ly for any of the above.